We will absolutely do our best to make things right, whether it’s a missing order, refund, or an exchange. We're flexible and want to live up to our name: The Happy Givers.
Please start by emailing us at (include a picture if you can, if the product is broken/defective).
Thank you for your patience and your support for our non-profit work. Seriously, it means the world to us! Let's make this right.
Please note:
  • In general, we only review replacement or return requests within 30 days of product delivery. If the products is broken or defective, please provide pictures.
  • We do not have FREE return shipping labels.
  • Sadly, we cannot provide refunds on lost orders over $200 without tracking information.
  • If you would like to review our very exciting privacy policy. Please do so here.