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Improved Shipping

DELAY:
We are currently experiencing delays with all orders as we are under staffed - we are in the process of making adjustments but in the meantime, please allow extra shipping time as below;

USA I 14-21 business days
World I up to 30-40 business days (no tracking)

Current customer service reply time will also be 48-72 hours.

I know we are not Amazon fast - but our store exists to support all of our projects as well as intentionally creating jobs in Puerto Rico. Really appreciate your understanding as we go through some changes and hiccups!

Shipping Times:

Please allow shipping times:

USA | 10-20 business days
WORLD | up to 20-30 business days (no tracking)

Some of our items are shipped from Puerto Rico which really helps the Non-Profit, but unfortunately mail system is different here than in the US. We do our very best to ship as quickly as possible, and thank you for understanding that unexpected shipping delay happens time to time.

Please note: Our customer service reply time is currently 24-48 hours excluding weekends. Thank you for your patience!

If you experience delays in receiving your order, please contact us at info@thehappygivers.com and we will help to confirm the status of your order.

Please note: If you pay for faster shipping, it currently only expedites your shipping time, not production time.

Shipping Cost: We offer FREE shipping on orders:

USA | over $50
WORLD | over $75

For FREE shipping, please note that the TOTAL of your order still needs to reach $50 for the USA | $75 for the WORLD even when using a discount code. Only one coupon can be applied per purchase. There is no tracking information on international shipments.

Partial Order Delivery: We have started bringing some production to The Happy Givers campus in Puerto Rico which really helps our Non Profit. But it's a work in progress and for now we're still working with another printer in the USA. In some cases that means, your order comes via 2 printers. But fear not, if you received one item already, your next one should arrive shortly.

Of course, email us at info@thehappygivers.com if you have doubts. We will get on it!

Import Charges: Duties and Taxes are payable by the customer at point of entry may apply to international orders. Rules and charges apply depending on your country. At this point you cannot pre-pay import charges at checkout. We apologize for the inconvenience and thank you for understanding!

No Hassel Refunds

We will absolutely do our best to make things right, whether it’s a missing order, refund, or an exchange. We're flexible and want to live up to our name: The Happy Givers.

Please start by emailing us at info@thehappygivers.com (include a picture if you can, if the product is broken/defective).

Thank you for your patience and your support for our non-profit work. Seriously, it means the world to us! Let's make this right.

Please note:

In general, we only review replacement or return requests within 30 days of product delivery. If the products is broken or defective, please provide pictures.
We do not have FREE return shipping labels.
Sadly, we cannot provide refunds on lost orders over $200 without tracking information.
If you would like to review our very exciting privacy policy. Please do so here.

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